UX/UI Design
Check-in Translation Kiosk
UX/UI Design
Check-in Translation Kiosk
Check-in Translation Kiosk
A UX project for The Holroyd Centre in Merrylands providing a solution for a problem regarding cultural and linguistic barriers in migrant communities within Merrylands.
A UX project for The Holroyd Centre in Merrylands providing a solution for a problem regarding cultural and linguistic barriers in migrant communities within Merrylands.
A UX project for The Holroyd Centre in Merrylands providing a solution for a problem regarding cultural and linguistic barriers in migrant communities within Merrylands.
Problem Space
Problem Space
Problem Space
Creating a new health safety regulation system that caters for events with large groups held at The Holroyd Centre, specifically diverse groups of people who may struggle with understanding English instructions, or simply struggle with the tech used to digitally check-in.
Creating a new health safety regulation system that caters for events with large groups held at The Holroyd Centre, specifically diverse groups of people who may struggle with understanding English instructions, or simply struggle with the tech used to digitally check-in.
Creating a new health safety regulation system that caters for events with large groups held at The Holroyd Centre, specifically diverse groups of people who may struggle with understanding English instructions, or simply struggle with the tech used to digitally check-in.
Vision
Vision
Vision
I hypothesise that due to the large percentage of non-English speakers in the suburb of Merrylands, a translation kiosk with the sole purpose of translating information and assisting in checking in would greatly assist individual users.
I hypothesise that due to the large percentage of non-English speakers in the suburb of Merrylands, a translation kiosk with the sole purpose of translating information and assisting in checking in would greatly assist individual users.
ID scanner
Mask dispenser
Receipt printer
ID scanner
ID scanner
Mask dispenser
Receipt printer
User Research
User Research
Cultural Probing Activities
Cultural Probing Activities
In order to gain user perspective in my research, I decided to find 4 people who live within the suburb of Merrylands who were open to participate in a series of 4 cultural probing activities.
The activities were formed around assumptions I had made after analysing the ethnographic research I had compiled from the 2016 Australian Census.
Assumptions
The assumptions were as follows;
That based on the stats from the census, a good percentage of the guests to community events in merrylands, would not be fluent in English.
Older generation will struggle with scanning QR codes and check in systems that rely on digitalised interfaces.
Most people who would prefer to speak another language would speak either arabic or Dari. And are easier to talk when speaking their native language.
Based on personal experience with family overseas in sudan, a lot of new arrivals to australia may not culturally understand why such rigorous health measures are put in place.
In order to gain user perspective in my research, I decided to find 4 people who live within the suburb of Merrylands who were open to participate in a series of 4 cultural probing activities.
The activities were formed around assumptions I had made after analysing the ethnographic research I had compiled from the 2016 Australian Census.
Assumptions
The assumptions were as follows;
That based on the stats from the census, a good percentage of the guests to community events in merrylands, would not be fluent in English.
Older generation will struggle with scanning QR codes and check in systems that rely on digitalised interfaces.
Most people who would prefer to speak another language would speak either arabic or Dari. And are easier to talk when speaking their native language.
Based on personal experience with family overseas in sudan, a lot of new arrivals to australia may not culturally understand why such rigorous health measures are put in place.
User Interviews
User Interviews
Although the cultural probing allowed me to gain interesting insights into what problems the people of Merrylands may struggle with through interactive and engaging activities, I still required more detailed insight into the needs of the potential user, to do this I conducted User Interviews.
Although the cultural probing allowed me to gain interesting insights into what problems the people of Merrylands may struggle with through interactive and engaging activities, I still required more detailed insight into the needs of the potential user, to do this I conducted User Interviews.
Empathy Mapping
Empathy Mapping
Through the empathy map I was able to understand and sympathise with what a potential user might go through whilst trying to enter an event with health restrictions set in place.
Through the empathy map I was able to understand and sympathise with what a potential user might go through whilst trying to enter an event with health restrictions set in place.
User Scenario (before intervention of the Translation Kiosk)
User Scenario (before intervention of the Translation Kiosk)
A quick rundown of how the current user interaction would occur as they try to check in to the community centre with limited english.
A quick rundown of how the current user interaction would occur as they try to check in to the community centre with limited english.
User Personas
User Scenario (with Translation Kiosk intervention)
User Scenario (with Translation Kiosk intervention)
Prototyping + User Testing
Prototyping + User Testing
Task - Using voice to choose language, followed by the completion of the check-in process
Task - Using voice to choose language, followed by the completion of the check-in process
High Fidelity Iteration 1
High Fidelity Iteration 1
User Testing 1
User Testing 1
High Fidelity Iteration 2
High Fidelity Iteration 2
User Testing 2
User Testing 2
Final Iteration
Final Iteration
Features
Home screen auto transitions between languages
Voice search
Large universal icons for buttons
AI mask scanner connected to a mask dispenser
Animations to give users feedback
Event selection to ease check-in process
Scanner that scans NSW check-in card for auto filling users details
Physical ticket printed for proof of check-in
Features
Home screen auto transitions between languages
Voice search
Large universal icons for buttons
AI mask scanner connected to a mask dispenser
Animations to give users feedback
Event selection to ease check-in process
Scanner that scans NSW check-in card for auto filling users details
Physical ticket printed for proof of check-in
ID scanner
Mask dispenser
Receipt printer
ID scanner
Mask dispenser
Receipt printer
ID scanner
Mask dispenser
Receipt printer
User Journey
User Journey
Digital & Analogue Signage
Digital & Analogue Signage
These posters will be stuck up outside and inside the centre and will be displayed in the top three languages spoken in Merrylands. English, Arabic and Mandarin. They will inform the user on all the steps the centre is taking to ensure they are kept safe. Then if the has language or technological barriers that stop them from checking in, the poster will guide them to the Check-in Kiosk.
This digital signage will be displayed on a 70 inch TV and will provide the users with a large QR code that can be scanned from a large radius. This will allow for the technologically literate people to check in through the QR code, thus reducing foot traffic at the entrance of the centre. It will also give instructions to check in and wear a mask as well as inform the user of check in kiosk. The display will be preset to any language based on the request of the event host, who would pick a language the majority of their guests speak.
These posters will be stuck up outside and inside the centre and will be displayed in the top three languages spoken in Merrylands. English, Arabic and Mandarin. They will inform the user on all the steps the centre is taking to ensure they are kept safe. Then if the has language or technological barriers that stop them from checking in, the poster will guide them to the Check-in Kiosk.
This digital signage will be displayed on a 70 inch TV and will provide the users with a large QR code that can be scanned from a large radius. This will allow for the technologically literate people to check in through the QR code, thus reducing foot traffic at the entrance of the centre. It will also give instructions to check in and wear a mask as well as inform the user of check in kiosk. The display will be preset to any language based on the request of the event host, who would pick a language the majority of their guests speak.
System Mapping
Conclusion
Conclusion
Problem
Lack of translation within the NSW check in system
Lack of consideration for technological illiterate people within the check in system
Solution
Translation kiosks specifically made to guide users who struggle with language or technological barriers to complete an informative and easy check in
Kiosk system will be integrated into, and not replace the existing QR code check-in system, as the QR codes are a very efficient method of checking in for people who don't require the kiosks assistance.
Problem
Lack of translation within the NSW check in system
Lack of consideration for technological illiterate people within the check in system
Solution
Translation kiosks specifically made to guide users who struggle with language or technological barriers to complete an informative and easy check in
Kiosk system will be integrated into, and not replace the existing QR code check-in system, as the QR codes are a very efficient method of checking in for people who don't require the kiosks assistance.
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22:09:17
Friday, February 14, 2025
22:09:17
Friday, February 14, 2025
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Friday, February 14, 2025